Which statement best defines a defect in UPS lean six-sigma terms within the package sort process?

Which statement best defines a defect in UPS lean six-sigma terms within the package sort process?

• A. A deviation from the planned route is logged as a defect.
• B. An incorrect or missing step or misrouted package.
• C. A delay caused by high volume is a defect.
• D. A completed task is a defect if it takes longer than standard.

Answer: (B)